What do marketing agencies want AI to do?

We ask every Tuesday masterclass attendee what they'd hand to an AI employee. The people in brand marketing, email marketing, advertising, design and affiliate marketing who answered asked for sales prospecting, social media content, email management, reporting and dashboards, placing ads for clients, Meta ads and landing pages.

That's close to the whole room. Out of 174 business owners polled across 19 industries, the top requests were email management and replies, then social content, then reporting. An agency does all three for every client, every month, so the hours add up fast.

How does an agency keep every client's voice separate?

Give each client their own Claude Project. Inside it goes their brand guide, a voice skill built from their past writing, the ads and posts that worked, and the words they never use. Your skills stay the same across clients and the project supplies the context.

Luke showed how this works on Oct 27. He ran a skill inside his own TMAC Workspace project, then switched to the Tidewater Deck and Porch workspace, which had its own instructions, memory, pricing and past projects. Same kind of AI employee, completely different company behind it.

Run everything through drafts and a review step. The AI employee makes the newsletter and the ads, and a person on your team approves them before a client sees them.

Where should an agency start?

Start with the job you repeat for the most clients. For a lot of agencies that's turning a client's video, podcast or meeting into the month's newsletter and posts. Build it once in your own project, get it sounding right and then copy the setup into each client's project. That's a good first AI employee.

Then connect it to the tools you already use and put the reporting on a schedule. If you want your team's AI employees installed with you, that's what the AI Operating System is for.